General
Account
Account Security
- What happens to the BGD (Bursa Gold Dinar) account of a deceased Investor?
- What happens if my Bursa Gold Dinar (BGD) email address has been hacked and I want to change my registered email?
- My Bursa Gold Dinar (BGD) account got hacked. What should I do?
- I think my Bursa Gold Dinar (BGD) account has been compromised. What should I do?
- Is the gold I purchased from the Bursa Gold Dinar (BGD) platform secured?
- How do I keep my Bursa Gold Dinar (BGD) account secure?
BGD - Account Opening
- Can I use landline numbers to register on the Bursa Gold Dinar (BGD) app?
- Do I need an active email address to create a Bursa Gold Dinar (BGD) account?
- What if my country code for my mobile phone number and address is not listed for my Bursa Gold Dinar (BGD) registration?
- I did not receive the email verification for Bursa Gold Dinar (BGD) in my inbox, what should I do?
- What happens if my email address has been hacked, and I want to change it in my Bursa Gold Dinar (BGD) account?
- What is an "Individual Investor” for Bursa Gold Dinar (BGD)?
Buy and Sell BGD
- My order(s) in my Transaction History on Bursa Gold Dinar (BGD) have not been reflected after my purchase
- How do I buy or sell Bursa Gold Dinar (BGD)?
- What happens if I exceed the allocated buying time on BGD?
- Can I purchase gold using other types of payment methods such as FPX, Credit/Debit card or PayPal for Bursa Gold Dinar (BGD)?
Cash Wallet
- What is a cash wallet?
- Does my cash wallet work like an e-wallet?
- Are my Bursa Gold Dinar (BGD) transactions secured?
- How long does it take to top up my cash wallet through bank transfer (DuitNow)?
- What if I encounter a blank page when I am trying to withdraw from the Bursa Gold Dinar platform?
- Does my Bursa Gold Dinar (BGD) cash wallet work or function like an e-wallet?
Device Security and Compatibility
FATCA & CRS Verification
- What will happen if I refuse to disclose the required FATCA (Foreign Account Tax Compliance Act) & CRS (Common Reporting System) information for Bursa Gold Dinar (BGD)?
- How am I affected by tax legislations for Bursa Gold Dinar (BGD)?
- What is the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS)?
- What will be reported to the IRBM (Inland Revenue Board of Malaysia or LHDN)?
- What does "US Person" mean?
- What happens in the event of any incorrect FATCA & CRS declaration/certification on the Bursa Gold Dinar (BGD) platform?
Fees
Geographic Availability
Identity Verification
- Why does Bursa Gold Dinar (BGD) need to verify my identity?
- What verification documents are needed for Bursa Gold Dinar (BGD)?
- My ID verification to upgrade to a Bursa Gold Dinar trading account has not been approved after 3 business days.
- Why should I upgrade to a Bursa Gold Dinar (BGD) Trading account? What are the benefits?
- Are temporary documents allowed for verification?
Investor Portfolio
- How do I calculate Profit/Loss on the Bursa Gold Dinar (BGD) platform?
- Why does the profit/loss indicator on Bursa Gold Dinar change colour (red, green, gray)?
- What does the 'Buy' and 'Sell' price mean for Bursa Gold Dinar (BGD)?
- What is my Gold account on Bursa Gold Dinar (BGD)?
- What is "Profit/Loss"?
- Why is there a difference in the gold price shown on the Bursa Gold Dinar (BGD) platform during certain periods?