If you have not received your redeemed Bursa Gold Dinar coin, here are your next steps:
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Contact Support
- Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com
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Phone: Bursa Assist Centre at 03‑2732 0067
Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.
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Lodge a Police Report
- If your package is lost or stolen, lodge a police report to document the incident.
- Keep a copy of the report for your records.
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File a Claim with the Delivery Company
- Submit a claim with the delivery company.
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Provide supporting documentation, such as your redemption receipt and the police report, to support your claim.