The name registered on the Bursa Gold Dinar (BGD) platform must be an exact match with the name on your bank account. If there is a discrepancy, your registration will be reviewed. In such cases, please upload the first page of your bank statement showing your registered name and bank account number.

If you are using your own bank account (i.e., a first‑party account in your name), have uploaded the supporting document via the BGD app, and are still encountering difficulties, please contact:

• Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com

• Phone: Bursa Assist Centre at 03‑2732 0067

  Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.

When contacting support, kindly provide a copy of your bank statement for verification. Bursa Gold Dinar (BGD) Support may give further instructions and/or request additional documentation to complete the registration of your bank account for withdrawals.