If your transaction is not reflected in your account, it may be due to one of the following reasons:

• Processing time: Depending on the type of transaction and payment method used, it may take some time for the transaction to be processed and reflected.
• Incorrect details: Please check that you have entered the correct transaction details, including the transaction amount, account numbers, and any other required information.
• Technical issues: Occasionally, technical issues may occur that prevent a transaction from being processed and reflected.

If you have confirmed that the transaction has been processed and the amount has been deducted but is still not reflected in your account, please contact:

• Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com

• Phone: Bursa Assist Centre at 03‑2732 0067

  Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.

When reaching out, please provide as many details as possible, including:

• Reference ID
• Date and time of the transaction
• Transaction amount