Bursa Assist (formerly known as Bursa 2U)

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My order(s) in my Transaction History on Bursa Gold Dinar (BGD) have not been reflected after my purchase. What should I do?

If your order(s) are not showing in your Transaction History, there may be several possible reasons:

  • System delay: The system may take some time to update your transaction(s).
  • Order cancellation: If you cancelled your order, it will no longer appear in your history.
  • Technical issue: A platform or order book issue may cause transactions not to be reflected.

 

First, check your registered email inbox for any notifications from Bursa Gold Dinar (BGD) regarding your missing order.

 

If the issue persists, please contact:

  • Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com

  • Phone: Bursa Assist Centre at 03‑2732 0067

    Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.


When reaching out, please provide as many details as possible, including:

  • Reference ID
  • Date and time of the transaction
  • Transaction amount
     

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