If your account upgrade or identity verification is unsuccessful, you will be prompted in the Bursa Gold Dinar (BGD) mobile app to redo the verification process. Please also check your inbox at your registered email address for instructions on the next steps.
If you are still unable to proceed, please contact:
- Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com
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Phone: Bursa Assist Centre at 03‑2732 0067
Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.