On the BR Capital platform, Multi-Factor Authentication (MFA) is triggered during specific actions that require identity verification, such as:

• Account recovery (e.g. password reset)
• Unlocking a soft-locked account

When MFA is triggered, you will receive:

• an OTP via email, followed by
• an OTP via SMS

Both OTPs must be entered correctly to proceed.

Types of account locks

• A soft-locked account is temporarily locked, typically due to multiple failed login attempts. This can be resolved by the user through the verification process.

• A hard-locked account is a more serious restriction, usually triggered by security concerns or policy-related checks. Assistance from the BR Capital support team is required to unlock the account.