When taking a picture of your ID, please ensure that camera permissions are enabled for the BGD app.

In addition, make sure of the following:

• Good Lighting: The image on the ID should not be too dark or too bright.
• Avoid Reflection: The image should not have glare or reflection. Please ensure the flashlight on your mobile phone is turned off.
• Focus / Sharpness: The image of the ID must be clear and free of blurred areas.
• Angle: The tilt of the ID image should not exceed 10 degrees in any direction (horizontal or vertical).
• Margins: The ID should fit within the frame and occupy 70%–80% of the area.
• Contrast: The ID image should be adequately contrasted against the background.
• Extraneous Objects: The ID must not be covered by fingers or other objects.

MyKad chip requirement:

• If the chip type on the back of your MyKad is less than 80k*, you may encounter difficulties during sign up.
• If you have a MyKad with the 80k chip card* and still face issues, please contact us for further investigation:
  • Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com

  • Phone: Bursa Assist Centre at 03‑2732 0067

    Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.

When contacting support, kindly include:

• A description of the issue you are facing
• Your full name
• ID number
• MyKad chip type*
• Contact number

Bursa Gold Dinar (BGD) Support may provide further instructions and/or request additional documentation to verify your identity.

* For chip details, please refer to the back of your ID at the lower right corner.