If your top‑up or withdrawal transactions are not reflected in your recent activity, it may be due to one of the following reasons:

• System delay: The system may take some time to update your transaction(s).
• Incorrect details: Please check that you entered the correct transaction details (amount, account number, etc.).
• Technical issue: Occasionally, technical issues may prevent wallet transactions from being updated.

If you have confirmed that the transaction has been processed and the amount has been deducted but is still not reflected, please contact:

• Email: Bursa Gold Dinar (BGD) Support at bgdsupport@bursamalaysia.com

• Phone: Bursa Assist Centre at 03‑2732 0067

  Operating hours (BGD Support): Monday – Friday, 8:30 a.m. – 5:30 p.m.

When reaching out, please provide as many details as possible, including:

• Reference ID
• Date and time of the transaction
• Transaction amount